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Privacy Policy

FAQs

Return & Refund Policy

Definition of Return

A return refers to the action of giving back an item purchased on hiven.world by the Buyer to the Seller. Returns may arise in the following situations:

  • Item received was defective
  • Item was damaged during shipping
  • Products were missing from the order
  • Wrong item was sent by the Seller

In most cases, a return will result in a refund or replacement.

Important Points to Note

  • Sellers can always accept returns, regardless of their individual return policies.
  • If a Seller rejects a return request, the Buyer may file a dispute under the Buyer Protection Program*.
  • Buyers are encouraged to carefully review product listings before purchasing. If the Buyer orders the wrong item, they will not be entitled to a return/refund.
  • Refund requests must be raised within 10 days from the date of payment realization by contacting us via our Toll-Free Number.

Return Options Available to Sellers

When closing a return request, Sellers may choose one of the following:

  • Replace after shipment collection – Replacement is sent after logistics team collects the original shipment.
  • Refund after shipment collection – Refund is issued after logistics team collects the original shipment.
  • Refund without shipment collection – Refund is issued without requiring the original item to be returned.
  • Replace without shipment collection – Replacement is provided without requiring the original item to be returned.

Additional Notes

  • On certain promotional/special offer days, separate return policies may apply.
  • If the Seller accepts a return, the Buyer must return the product, after which the refund will be credited to their account.
  • If the Seller does not close the return ticket within 3 days of notification, the refund will be automatically processed in favor of the Buyer.

Shipping & Delivery

Delivery Charges

  • Delivery charges vary by product and order value.
  • A nominal fee may apply on low-value items to cover logistics costs.
  • Example: A delivery fee of ₹60 is waived on orders above ₹399.
  • Please check individual product listings for exact charges.

Estimated Delivery Time

  • Orders are generally shipped within the timeline specified on the product page.
  • Business days exclude Sundays and public holidays.
  • Delivery time depends on:
    • Product availability
    • Shipping destination
    • Courier partner’s delivery timelines

Delivery Timelines & Exceptions

  • If a holiday falls between the order and delivery date, an additional day may be added.
  • Some courier partners do not operate on Sundays, which is factored into estimated delivery dates.

Hidden Costs

There are no hidden charges on hiven.world. Prices shown are final and all-inclusive. Delivery charges, if applicable, are shown clearly at checkout.

Why Delivery Time May Vary by Product

Delivery times differ due to product availability, destination, and courier efficiency.

Shipping Restrictions

In some cases, delivery may not be available due to:

  • Product not eligible for shipping in your area
  • Legal restrictions
  • Lack of reliable courier partners in your region

Cash on Delivery (CoD) Availability

  • CoD availability depends on courier partner capability in your area.
  • Order value limits may apply. Please check availability at checkout.

Returns & Pick-up

  • Returns are simple. Contact us to initiate a return.
  • Our team will guide you through the process.
  • Wherever possible, our courier partners will pick up the item.
  • If pickup is unavailable, you may return the product through a third-party courier (return shipping charges will be borne by us).

Product Availability Tags

  • In Stock – Item is available; delivery time based on your pincode (usually 2–6 business days).
  • Available – Item not in stock but can be procured upon order; delivery depends on procurement + shipping time.
  • Pre-order / Forthcoming – Item not yet released; will be shipped on launch date (2–6 business days post-release).
  • Out of Stock – Currently unavailable; use “Notify Me” to get updates.
  • Back in Stock Soon – Popular item; can be pre-booked and shipped as per mentioned timelines.
  • Temporarily Unavailable – Item may restock soon; use “Notify Me”.
  • Permanently Discontinued – Item no longer available due to discontinuation.

International Shipping

Currently, hiven.world delivers only within India.

You can shop from anywhere in the world using Indian or select international debit/credit cards (issued in 21 countries), but delivery addresses must be within India.